MFC-3320CN
FAQs & Troubleshooting |
I can print but cannot scan via network. (For Windows)
It's possible that the network setting for the scanner driver is incorrect.
Follow the steps below to resolve the issue:
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
To use the network scanning feature, you need to configure your Brother machine in the peer-to-peer network environment.
In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs.
If you can not print the test page, refer to "I cannot print from my computer via network. (For Windows)".
Open scanner list and check the scanner icon of your Brother machine exists there.
> Click here to see how to open the "Scanners and Cameras".
If the scanner icon of your Brother machine does not exist there, you need to install the scanner driver.
Go to Downloads section of this website and download Full Driver & Software Package. The installation instructions are available on the download page.
Obtain the machine's IP address by printing a Network Configuration List.
> Click here to see how to print the Network Configuration List.
NOTE: The steps may differ depending on the operating system being used.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
IMPORTANT
If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:
If the issue still continues after changing the Firewall settings, refer to "FAQs & Troubleshooting" for other information.
If you are using a firewall other than Windows Firewall or Windows Firewall is off, you may receive a message warning you that the firewall could block network communication. See the instructions provided with your firewall software for information on how to add the following network ports: