FAQs & Troubleshooting

> Clean the Sensors
> Clean the Tear Bar/ Peel Bar
> Clean the Exterior/ Interior
 

Clean the Sensors

1. Turn off the printer.


2. Press the tabs on both sides of the printer, and then lift the Roll Compartment Cover.
   


3. Use compressed air or vacuum to clean the Gap Sensor (1) and Black Mark Sensor (2).
   
   1.  Gap Sensor
   2.  Black Mark Sensor

   We recommend cleaning the sensors once per month.

Clean the Tear Bar/ Peel Bar

1. Press the tabs on both sides of the printer, and then lift the Roll Compartment Cover.
   


2. Wipe the Tear Bar (1)  and the Peel Bar (2) with a lint-free cloth dipped in isopropyl alcohol or ethanol, as needed.
   
   　1. Tear Bar
   　2. Peel Bar

Clean the Exterior/ Interior

Exterior: Wipe with a lint-free cloth dipped in water, as needed.
Interior: Use a brush or vacuum, as needed.