FAQs & Troubleshooting

Using the Printer Setting Tool, you can specify the printer's communication settings and device settings from a Mac. Not only you can change the device settings for one printer, but also you can apply the same settings to multiple printers.

 

1. Connect the printer you want to configure to the computer.
    
2. Click [Macintosh HD] - [Applications] - [Brother] - [Printer Setting Tool] - [Printer Setting Tool.app].
   The [Printer Setting Tool] window appears.
    
3. Check that the printer you want to configure appears next to [Printer].
   If a different printer appears, select the printer you want from the drop-down list.
    
4. Select a setting tab, and then specify or change the settings.
    
5. Click [Apply Settings to the Printer] in the setting tab to apply the settings to the printer.
    
6. Click [Exit] to finish specifying settings.
   • Use the “Printer Setting Tool” to configure the printer only when the printer is in standby.
     The printer may malfunction if you try to configure it while it is handling a job.
   • If the Printer Setting Tool is not installed, download and install the Printer Setting Tool from the [Downloads] section.

 

To use the Printer Setting Tool for Mac, please follow the steps below:

1. Open the Printer Setting Tool.
2. Specify or change the settings.

See below for detailed information.

 

Settings Dialog Box

Basic Tab

Advanced Tab

Management Tab (QL-810W/820NWB only)

Bluetooth Settings Tab (QL-820NWB only)

Wireless LAN Tab (QL-810W/820NWB only)

Applying Setting Changes to Multiple Printers

 

Settings Dialog Box

 

1. Printer
   Lists the connected printers.
2. Import
   Imports settings from a file.
3. Export
   Saves the current settings in a file.
4. Setting Tabs
   Contain settings that may be specified or changed.
5. Apply Settings to the Printer
   Applies the settings to the printer.
6. Factory Reset
   Resets printer settings to factory settings.
7. Reset only Device Settings (QL-810W/820NWB only)
   Resets device settings to the factory settings.
8. Print Unit Settings (QL-810W/820NWB only)
   Prints a report containing firmware version and device setting information.
   You can also print this report using the Cutter ( ) Button (QL-800/810W) or Menu Button (QL-820NWB). Refer to the FAQ: "Can I print out the printer settings?".

   When you print this report, use 2.4" (62 mm) DK Roll.

9. Current Settings
   Retrieves the settings from the currently connected printer and displays them in the dialog box.
10. Exit
    Exits the Printer Setting Tool.

 

Basic Tab

 

1. Auto Power On
   Specifies whether the printer turns on automatically when the AC Power Cord is plugged into an AC power outlet.
   Available settings: [Enable], [Disable]
2. Auto Power Off (AC/DC)
   Specifies the period of time that passes before the printer turns off automatically when connected to an AC power outlet.
   Available settings: [None], [10/20/30/40/50/60 Minutes]
3. Auto Power Off (Li-ion) (QL-810W/820NWB only)
   Specifies the period of time that passes before the printer turns off automatically when powered by the Rechargeable Li-ion battery.
   Available settings: [None], [10/20/30/40/50/60 Minutes]

   [Auto Power Off] is disabled when connecting with wireless network, wired network (QL-820NWB only), or Bluetooth connection (QL-820NWB only).

4. Eco Charging (QL-810W/820NWB only)
   Specifies to switch to Eco Charging. The service life of the battery can be extended by setting it to charge to [80%] capacity.
   Available settings: [100 %], [80 %]

   To get the longest life from the battery, select [80 %]. Although the number of pages that can be printed on a single charge will be less when you select [80 %], you can get a longer life from the battery.

 

Advanced Tab

 

1. Print Density (Black)
   Set the density of black.
   Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]
2. Print Density (Red)
   Set the density of red.
   Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]
3. Printer Information Report (QL-810W/820NWB only)
   Select the information you want to include in the Printer Information Report.
   Available settings: [All], [Usage Log], [Printer Settings], [Printer Transfer Data]
4. Print Data after Printing
   Select whether or not print data is erased after printing.
   Available settings: [Keep Print Data], [Erase All Print Data]

 

Management Tab (QL-810W/820NWB only)

 

1. Command Mode
   Select the type of command mode.
   Available settings: [Raster], [ESC/P], [Template]
2. Airplane Mode
   Select On to set the printer to Airplane Mode. The following conditions apply:
   QL-810W: Pressing and holding the Wi-Fi ( ) Button and WPS Button will be ineffective.
   QL-820NWB: [WLAN] and [Bluetooth] will disappear from the display.
   Available settings: [Off], [On]

 

Bluetooth Settings Tab (QL-820NWB only)

 

1. Bluetooth Device Name
   Displays the Bluetooth device name.
2. Bluetooth Address
   Displays the acquired Bluetooth address.
3. Visible to Other Devices
   Allows the printer to be "discovered" by other Bluetooth devices.
   Available settings: [Discoverable], [Not Discoverable]
4. Auto re-pairing
   Sets whether or not to automatically reconnect to previously connected iPhone/iPad when the power is turned On.
   Available settings: [Enable], [Disable]
5. Change PIN code
   If [On] is selected, you can change the PIN code that are compliant with Bluetooth 2.0 or earlier.
6. Request Secure Simple Pairing (SSP) settings during pairing
   If this check box is selected, pairing can be performed using the Label Printer buttons for devices that are compliant with Bluetooth 2.1 or later.

 

Wireless LAN Tab (QL-810W/820NWB only)

 

1. WirelessDirect
   Turns the Wireless Direct function on or off.
   Available settings: [On], [Off]
2. SSID/Network Key Generation
   Available settings: [AUTO], [STATIC].
3. SSID (Network Name)/Network Key
   Specifies the SSID (3 to 25 ASCII characters) and the network key you want to use in the Wireless Direct mode.
   You can specify a setting only when [STATIC] is selected as [SSID/Network Key Generation].
4. Display current settings
   Displays the current settings for Wireless Direct. Click [Current Settings] to update the displayed settings with the most recent information.

 

Applying Setting Changes to Multiple Printers

 

1. After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer.
2. Select the newly connected printer from the [Printer] drop-down list.
3. Click [Apply Settings to the Printer] or [Apply].
   The same settings that were applied to the first printer are applied to the second printer.
4. Repeat steps 1 - 3 for all printers whose settings you want to change.

   To save the current settings in a file, click [Export].
   The same settings can be applied to another printer by clicking [Import], then selecting the exported settings file.