FAQs & Troubleshooting

1. Before you set up your Brother machine

You must find out the wireless network settings of your wireless router or access point. Check and write down the current wireless network settings below (you will need this information later):
 

• Network Name (also known as "SSID" or "ESSID")
• Network Key (also known as "Password", "Security Key", or "Encryption Key")

 

How to find the Network Name (SSID) and Network Key (Password)

 

1. Check the base or side of your wireless router or access point.
2. See the documentation provided with your wireless router or access point.

If you cannot find the Network Name (SSID) and Network Key (Password) of your wireless router or access point, see the following FAQs:

 

For Windows users

> Click here to see to find the wireless security information for Windows.

 

For Macintosh users

> Click here to see to find the wireless security information for Macintosh.

 

After checking the network information of your wireless router or access point, go to step 2 to set up your machine on a wireless network.

 

2. Set up a Brother machine on a wireless network

To set up your Brother machine on a wireless network:

 

1. Connect the power cord to your Brother machine and then connect it to an AC power outlet (electrical socket).
   Turn your Brother machine on.
    
2. Press the Up or Down arrow key to select the following:
   1. Select Network. Press OK.
       
   2. Select WLAN. Press OK.
       
   3. Select Setup Wizard. Press OK.
3. When WLAN Enable? or Enable WLAN? appears, enable the wireless network.
   This will start the wireless setup wizard.
    
4. The machine will search for your network and display a list of available Network Names (SSIDs).
   When a list of SSIDs appears, press the Up or Down arrow keys to select the SSID you wrote down earlier.

   If your wireless (Wi-Fi) router or access point is in stealth mode (not broadcasting the SSID (Network Name)), enter the correct SSID (Network Name) and Network Key (Password) manually.

   1. Select the <New SSID> option, and enter the SSID.
   2. Select Infrastructure and go to the next step.
5. Press OK.
    
6. Do one of the following:
    
   • If using an authentication and encryption method that requires the Network Key (Password)
     Enter the Network Key, then press OK.
     To apply the settings, select Yes. (This step might be skipped in some models.)

     Make sure you enter the wireless password.

      Use your machine's control panel buttons or LCD to enter your password's lower-case and upper-case letters, numbers, or symbols.Use your machine's control panel buttons or LCD to enter your password's lower-case and upper-case letters, numbers, or symbols.

   • If your authentication method is Open System and your encryption mode is None
     Go to the next step.
7. The machine tries to connect to the wireless network you have selected.
   • If your Brother machine connected successfully
     The machine's LCD displays Connected.
      
   • If the connection failed
     The machine will print a wireless connection report. Check the error code on the printed report.
      The machine will print a wireless connection report. Check the error code on the printed report.

     

      

     For more information about error codes and solutions, click here.

3. Download and install your Brother machine's software

After setting up your Brother machine, you must install the driver. To download the driver:

 

For Windows users

> Go to the Downloads section of this website and download the Full Driver & Software Package.

Follow the installation instructions on the download page.

 

 

For Macintosh users

> Go to the Downloads section of this website and download the Full Software Package.

The installation instructions are available on the download page.