Paper is Jammed in the Front of the Machine

If the LCD displays the following paper jam messages, follow these steps:

[Jam Front/Rear], [Repeat Jam Front/Rear]
[Jam Front], [Repeat Jam Front]
[Jam Front/Manual Feed Slot], [Repeat Jam Front/Manual Feed]

Unplug the machine from the AC power outlet.
Pull Tray #1 (1) completely out of the machine as shown by the arrow.

If the LCD displays repeat paper jam messages, for example [Repeat Jam Front/Rear], lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.

When finished, continue with the next step.
Slowly remove the jammed paper (1).
If the LCD displays repeat paper jam messages, for example [Repeat Jam Front/Rear], do the following:

Lift the internal flap (1), and slowly remove the jammed paper.

Make sure you look carefully inside (1) for any scraps of paper.

When finished, continue with the next step.
Using both hands, use the finger holds on each side of the machine to lift the top cover (1) into the open position.
Slowly pull the jammed paper (1) out of the machine.
If the LCD displays repeat paper jam messages, for example [Repeat Jam Front/Rear], move the print head, and then remove any paper remaining in this area. Make sure pieces of paper are not left in the corners of the machine (1) and (2).

When finished, continue with the next step.
IMPORTANT

If the print head is in the right corner as shown in the illustration, you cannot move the print head. Close the top cover, and then reconnect the power cord. Open the top cover again, and then hold down until the print head moves to the center. Then unplug the machine from the power source and remove the paper.

If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head and remove the paper.

If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
Gently close the top cover using the finger holds on each side.
If the LCD displays [Jam Front/Rear] or [Repeat Jam Front/Rear], do the following:
1. Open Jam Clear Cover A (1) at the back of the machine.
2. Make sure you look carefully inside for jammed paper and slowly pull it out of the machine.
3. Close Jam Clear Cover A. Make sure the cover is closed completely.
If the LCD displays [Jam Front/Manual Feed Slot] or [Repeat Jam Front/Manual Feed], make sure you look carefully inside the manual feed slot for jammed paper and slowly pull it out of the machine.
If the LCD displays repeat paper jam messages, for example [Repeat Jam Front/Rear], and you removed the paper support, put it firmly back in the machine. Make sure you fit the paper support into the channels.
Slowly push Tray #1 completely into the machine.
Reconnect the power cord.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
See Related Information: Remove Paper Scraps.

FAQs & Troubleshooting

Paper is Jammed in the Front of the Machine