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FAQs & Troubleshooting

FAQs & Troubleshooting

I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)

It's possible that you installed drivers from the incompatible CD-ROM with Mac OS X 10.5 or greater.
Uninstall the drivers and try the driver reinstallation following the steps below:

NOTE: Illustration shown below is from a representative operating system and may differ from your operating system.

  1. Click Apple Menu => System Preferences... (If you are using a USB cable, be sure to disconnect it.)
  2. Click Print & Fax, Print & Scan or Printers & Scanners.
  3. Delete the driver and close Print & Fax, Print & Scan or Printers & Scanners.

    Delete the driver


  4. Go to the Downloads section of this web site and install the latest printer driver. The installation instructions are available in the Downloads section.
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