HL-5370DW/HL-5370DWT
FAQs & Troubleshooting |
I cannot print from my computer via network. (For Macintosh)
Follow the steps below to resolve this issue.
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
Follow the instructions that apply to your connection type.
Make sure that there are no issues with the connection of your Brother machine to the wireless network.
> Click here to see to how to resolve this issue. (I cannot connect my machine to the wireless network.)
If the issue continues, go to STEP C.
Verify that both IP addresses of your computer and the Brother machine are correct and located in the same segmentation following the instructions below:
I: How to check the IP address of your computer
(macOS 13 or later)
Please make sure that the Subnet Mask is "255.255.255.0".
If your Subnet Mask is different, please consult a network administrator to resolve the issue. (This FAQ is not applicable for your network environment.)
If your Subnet Mask is 255.255.255.0, continue to the following instructions below.
(macOS 12 or earlier)
Please make sure that the Subnet Mask is "255.255.255.0".
If your Subnet Mask is different, please consult a network administrator to resolve the issue. (This FAQ is not applicable for your network environment.)
If your Subnet Mask is 255.255.255.0, continue to the following instructions below.
II: How to check the IP address of your Brother machine
If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, refer to the Online User's Guide, User's Guide or Network User's Guide for your machine. The latest Online User's Guide, User's Guide or Network User's Guide is available in the Manuals section.
III: How to verify that both IP addresses of your computer and the Brother machine are correct and located in the same segmentation.
III-1: Make sure all the followings points from a to c are applicable for both IP addresses of your computer and your Brother machine.
III-2: Check the chart listed below.
If both IP addresses are following all the above points, check Case A
If either IP address is not following one of the above points, check Case B.
You can check the Boot Method or IP Config listed in the User Settings or Network Configuration list.
Case A: IP addresses are correct |
Case B: IP addresses are incorrect |
||
Boot Method or IP Config : Auto |
Boot Method or IP Config: Static |
Boot Method or IP Config : Auto |
Boot Method or IP Config : Static |
Reset all network settings of your Brother machine. | Reset all network settings of your Brother machine and reset the IP address manually. | Reset all network settings of your Brother machine. If the IP address is still incorrect, set the IP address manually. (This changes Boot Method or IP Config to "Static".) |
Reset the IP address manually. |
Try restarting the router or hub.
If the issue continues, go to STEP F.
(For compatible models for macOS 11 or later)
If you do not find Printer Driver, we recommend using AirPrint.
If you want to see how to add your Brother machine with AirPrint, see the Related FAQs at the end of the page.
When your machine does not support AirPrint, you do not find AirPrint FAQ in the Related FAQs. Download Brother iPrint&Scan from the App Store.