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FAQs & Troubleshooting

FAQs & Troubleshooting

What is the recommended paper?

We recommend the following paper types for this printer.

 Paper Type  Europe  USA
 Plain paper

 Xerox Premier TCF 80 gsm

 Xerox Business 80 gsm

 Xerox 4200 20 lb

 Hammermill Laser Print (24 lb = 90 gsm)

 Recycled paper  Xerox Recycled Supreme 80 gsm  (Not supported)
 Transparency  3M CG3300  3M CG 3300
 Label  Avery laser label L7163   Avery laser labels white  #5160
 Envelope  Antalis River series (DL)  (No specific brand recommended)


For Asia/ Oceania: We recommend using "3M Transparency Film" when you print on transparencies.



  • Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.
  • Use paper that is made for plain-paper copying.
  • Use paper that is 75 to 90 gsm (20 to 24 lb).
  • Use neutral paper. Do not use acidic or alkaline paper.
  • Use long-grain paper.
  • Use paper with a moisture content of approximately 5%.
  • We recommend using "3M Transparency Film" when you print on transparencies
  • This printer can use recycled paper that meets the DIN 19309 specification.

  • DO NOT use ink jet paper because it may cause a paper jam or damage your printer.
  • If you use paper that is not recommended, a paper jam or misfeed may occur in the printer.
  • DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

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