FAQs & Troubleshooting
When I connect the Brother machine to a USB hub, it doesn't work correctly.
Many Brother customers successfully connect to their Brother machine through a USB hub; however, due to the widely varying quality of USB hubs, Brother does not support using your Brother machine with this device. Below are a few suggestions that have worked for many Brother customers using a USB hub.
If the driver reinstallation does not continue past the instruction to connect the USB cable to the computer (The window is Connect the machine), refer to the Related FAQs in the end of the page.