HL-4000CN
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FAQs & Troubleshooting |
What do LCD messages on Display (Error Messages) mean?
When an error message is displayed, find the corresponding message in the table below and follow the procedure herein.
When the message is too long to fit on the display, the screen changes every 3 seconds, displaying the message in segments.
|
Message |
Meaning and Action |
| xxx-xxx Turn OFF the Power |
The printer is not functioning correctly. Action: Turn off the printer and turn it on again. When the same message reappears after taking this action, write the error code displayed, turn off the printer, and contact your dealer or Brother authorized service representative. |
"xxx-xxx" indicates numeric characters.
|
Message |
Meaning and Action |
| Replace Yellow Toner (Y) |
The yellow toner cartridge is empty. Action: Replace the yellow toner cartridge. |
| Reinsert Yellow Toner (Y) |
There is no yellow toner cartridge inserted in the printer or the cartridge is improperly set. Action: Grip the levers at each end of the yellow toner cartridge with your fingers, then push down firmly to rotate the levers forward to install the cartridge. |
| CTD Sensor Need Maintenance |
It is time to check the density sensor. Action: Remove the transfer roll cartridge and check the cleanliness of the density sensor. |
| Clean Up CTD Sensor |
The density sensor is dirty. Action: Remove the transfer roll cartridge and clean the density sensor. |
| Regi Jam Open A-Cover |
There is paper jammed in the printer. Action: Press button A, open the front cover and remove the jammed media.Make sure that there is no paper jammed in the paper trays. |
| Fuser Jam Open A/B-Cover |
There is paper jammed in the printer. Action: Press button A or B, open the front cover and remove the jammed media. Make sure there is no paper jammed in the paper trays. |
| Duplex Jam Open B-Cover |
There is paper jammed in the paper rotator used for 2-sided(duplex) printing. Action: Press button B, open the front cover and remove the jammed media. |
| Feed Jam Check Tray |
There is paper jammed in the multi-purpose tray, the paper tray, or the optional tray module (2 shelves) if installed. Action: Pull out the tray and remove the jammed media. |
| Print Head Cart ID Error |
The print head cartridge is defective. Action: Replace the print head cartridge. |
| Replace Cyan Toner (C) |
The cyan toner cartridge is empty. Action: Replace the cyan toner cartridge. |
| Reinsert Cyan Toner (C) |
There is no cyan toner cartridge inserted in the printer or the cartridge is improperly set. Action: Grip the levers at each end of the cyan toner cartridge with your fingers, then push down firmly to rotate the levers forward to install the cartridge. |
| Sys data cleared Press Set |
All system settings stored in the NV memory were deleted. |
| No Paper in All Tray |
There is no paper in any of the paper trays. Action: Load paper into the trays. |
| Push in All Tray |
One of the trays is not properly inserted. Action: Push the all paper trays completely back into the printer. |
| Disk Full Please Press Set |
The hard disk became full during electronic sorting and data writing was halted.
|
| Check Paper in MP Tray |
Paper is not properly loaded in the multi-purpose tray or is different from that specified on the computer.
|
| Replace Transfer Roll |
The transfer roll cartridge needs to be replaced. Action: Replace the transfer roll cartridge. |
| Reinsert Transfer Roll |
The transfer roll cartridge is not inserted in the printer or the cartridge is set improperly. Action: Push the transfer roll cartridge all the way into the printer. |
| Replace Print Head Cartridge |
The print head cartridge needs to be replaced. Action: Replace the print head cartridge. |
| Set Print Head Cartridge |
The print head cartridge is not inserted in the printer or the cartridge is set improperly. Action: Push the print head cartridge all the way into the printer. |
| No Paper in Tray1 |
There is no paper in tray 1. Action: Load paper into paper tray 1. |
| Load xxxx in N |
Paper size xxxx is not loaded in tray N or is different from that specified on the computer.
|
| Check Paper in N |
Paper is not properly loaded in tray N or is different from that specified on the computer. Action: Pull out tray N and check the paper. If the computer settings are incorrect, cancel printing. Check the following settings on your computer, reconfigure any that are incorrect, and reprint. |
"N" is a paper tray.
"xxxx" represents the paper size and orientation.
|
Message |
Meaning and Action |
| Push in the Tray |
None of the trays are properly inserted. Action: Push the all paper trays completely back into the printer. |
| Empty Exit Tray |
The face down tray is full. Action: Remove the paper from the face down tray. |
| Replace Black Toner (K) |
The black toner cartridge is empty. Action: Replace the black toner cartridge. |
| Reinsert Black Toner (K) |
There is no black toner cartridge inserted in the printer or the cartridge is improperly set. Action: Grip the levers at each end of the black toner cartridge with your fingers, then push down firmly to rotate the levers forward to install the cartridge. |
| Operation Error Please Press Set |
The request from the computer could not be printed. Action: Press the <Form Feed/Set> button and cancel printing. Check the printer driver settings and reprint. |
| Operation Denied While Printing |
An illegal operation was performed on the control panel during printing. Wait until printing finishes. |
| ServCallJ1 | This is a warning message. Contact your dealer or Brother authorized service representative. |
| Close Front Cover |
The front cover is open. Action: Make sure that the front cover is properly closed. |
| Replace Magenta Toner (M) |
The magenta toner cartridge is empty. Action: Replace the magenta toner cartridge. |
| Reinsert Magenta Toner (M) |
There is no magenta toner cartridge inserted in the printer or the cartridge is improperly set. |
| Out of Memory Please Press Set |
There is not enough memory available for the printer to function normally.
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