FAQs & Troubleshooting

Follow the steps below to print or scan using the Brother iPrint&Scan application.

 

1. Configure network settings.

Your mobile device must connect (using Wi-Fi) to the same network currently connected to your Brother machine or Wi-Fi Direct (supported models only).

• To configure your Brother machine for a network or Wi-Fi Direct, see Quick Setup Guide, Network User's Guide, Wi-Fi Direct Guide or Online User's Guide, available in the Manuals section of this web site.
  > Click here to go to the Manuals section and see the latest version of each guide.
• To configure your mobile device for a Wi-Fi connection, refer to your mobile device's user's guide.

 

2. Install the Brother iPrint&Scan application.

You must install the Brother's iPrint&Scan application onto your mobile device in order to print and/or scan(*1) with your Brother machine.
*1) Print or scan feature is not available on all Brother machines.

 

Click the link below for the mobile device you are using:

 

• iOS supported devices including iPhone, iPad and iPod touch
• Android™ Devices

(iOS supported devices including iPhone, iPad and iPod touch)

The latest Brother iPrint&Scan version is available on the Apple App Store for free.

> Click here to go to the Apple App Store.

For more information on how to print/ scan using Brother iPrint&Scan, see the latest Mobile Print/Scan Guide for Brother iPrint&Scan, available in the Manuals section of this website.

> Click here to go to the Manuals section and see the latest version of each guide.

 

(Android™ Devices)

The latest Brother iPrint&Scan version is available on Google Play Store for free.

> Click here to go to Google Play™ Store.

For more information on how to print/ scan using Brother iPrint&Scan, see the latest Mobile Print/Scan Guide for Brother iPrint&Scan, available in the Manuals section of this website.

> Click here to go to the Manuals section and see the latest version of each guide.