FAQs & Troubleshooting

The error message "Print Unable XX" is an indication that the machine has a mechanical problem. The "XX" is a different error message depending on the condition of your machine.

Turn off the machine. Wait a few minutes, then turn it on again.

If the error message continues, there is a problem on the sensor, motor or substrate and so on. The machine will require a service, please call your dealer or contact Brother Customer Service from "Contact Us".
       

• Error message "XX" list

  01, 02, 05, 08, 09, 0A, 0B, 0C, 0E, 0F, 10, 11, 12, 16, 17, 18, 19, 1A, 1B, 1C, 1D, 1E, 1F, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 2A, 2B, 2V, 2D, 2E, 2F, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 3A, 3B, 3C, 3D, 3E, 3F, 40, 42, 43, 44, 45, 46, 47, 48, 49, 4A, 4B, 4C, 4D, 4E, 4F, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 5A, 5B, 5C, 5D, 5E, 5F, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 70, 71, 72, 73, 74, 75, 76, 78, 7A, 7B, 7C, 7D, 7E, 7F, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 8A, 8B, 8C, 8D, 8E, 8F, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 9A, 9D, 9E, 9F, A0, A1, A2, A3, A4, A5, A6, A7, A8, A9, AA, AB, AC, AD, AE, AF, B0, B1, B2, B3, B4, B5, B6, B7, B8, B9, BA, BB, BC, BD, BE, BF, C0, C1, C2, C3, C4, C5, C6, C7, C8, C9, CA, CB, CC, CD, CE, CF, D0, D1, D2, D3, D4, D5, D6, D7, D8, D9, DA, DB, DC, DE, DF, E0, E1, E2, E3, E4, E5, E6, E7, E8, E9, EA, EB, EC, ED, EE, EF, F0, F1, F2, F3, F4, F5, F6, F8, F9, FA, FB, FC, FD, FE, FF.