FAQs & Troubleshooting
The error message "Check Connection" appears when you scan using the SCAN key on my Brother machine.The "Check Connection" means the Brother machine does not see the connection of the USB cable, LAN cable, or wireless network. If you press the SCAN key on your Brother machine without any connection, the "Check Connection" will appear on your Brother machine's LCD.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
Verify that the USB cable is connected between your Brother machine and your PC.
Verify that the network cable is connected between your Brother machine and access point and the machine is powered on.
Check your machine's wireless status by printing the WLAN report.
If your WLAN report is stating "Connection OK", although you can not scan, refer to "Check the wireless status on the WLAN report" and check "Connection: OK".