FAQs & Troubleshooting

Please check the following points:

• Make sure that you use paper that meets our specifications.
  To see what kind of paper you can use, click here.
  
  
• Check the printer's environment. Conditions such as high temperatures and high humidity can increase the amount of background shading.
  
  
• Put in a new toner cartridge.
  To see how to replace the toner cartridge, click here.
  
  
• Put in a new drum unit.
  To see how to replace the drum unit, click here.