FAQs & Troubleshooting
How do I clear paper jams?
Follow the steps below to clear the jammed paper.
Do NOT use any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the illustrations.
If you can not remove the assembly, hold the machine with another hand.
If the jammed paper is pulled out with the assembly, remove the paper.
If the paper is still inside the machine, gently pull it out.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Do not put the drum unit and toner cartridge assembly back in at this point.
After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, check that all the remaining jammed paper has been removed from the printer. Then try printing again.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.