Print  |  Close


FAQs & Troubleshooting

FAQs & Troubleshooting

Maintenance (Cleaning around the needle plate)

If lint and dust collect around the moving knife, the fixed knife or the thread retaining plate, the thread may not be cut correctly and the error message may appear, or various parts of the machine may be damaged. Make sure to clean around the needle plate once a month.
Use on offset screwdriver and the included cleaning brush.

  1. Turn off the embroidery machine.

    Turn off the embroidery machine

    Unplug the power supply cord before cleaning the machine, otherwise injuries or an electric shock may occur.

  2. Remove the needle plate.
    With an offset screwdriver, loosen the screws, and then remove the needle plate, and then open the hook cover.

    (1) Needle plate

    (2) Hook cover


  3. Remove the spacer.

    (1) Spacer

  4. Use the included cleaning brush to remove any lint and dust from the moving knife, the fixed knife, the thread retaining plate, and their surrounding areas.

    (1) Remove all lint in this area

  5. After cleaning is finished, install the spacer back.
    First, position the spacer so that it hooks around the elliptical notch, then position the spacer so that it surrounds the screw head. Slide the spacer in the direction of the arrow to secure it.

    (1) Elliptical notch

    (2) Screw head

  6. Attach the needle plate in the opposite way that it was removed in step 2, and then close the hook cover.

    (1) Needle plate

Print  |  Close