FAQs & Troubleshooting

Error message

An unexpected error has occurred. (E01003)

• Cause
  An unexpected error has occurred while transferring the pattern.

• Solution
  Check the network connection to ensure it is working properly.  
  Confirm that you can browse internet sites on your computer and by sending or receiving emails. 
  If any problems occur, consult the manufacturer of your router, your system administrator or internet provider.