FAQs & Troubleshooting

If you cannot transfer the data to CanvasWorkspace (Web) or your machine wirelessly, follow the steps below to solve the issue.

• The machine is connected to a wireless network. 
  If your machine is connected to a wireless connection, is appears in the upper-left corner such as the pattern category selection screen.
  If the signal icon doesn't appear, setup the wireless network on your machine. Refer to How to connect my machine to a wireless network using the Setup Wizard?
  
  

   

  If you were able to transfer over the wireless network, but can no longer, check your machine's wireless status.
  Refer to How to check the wireless status or network configuration on my machine?
  If the WLAN Status is "Connection Fail : Err-XX", check the error code, and click the link below for the error code to see the solutions.

  • Err-01
  • Err-02
  • Err-03
  • Err-04
  • Err-05
     
• Confirm the registration of your machine with CanvasWorkspace (Web) is completed.
  If your machine is not registered with CanvasWorkspace (Web), "ScanNCut Transfer" icon is grayout when you transfer the data to your machine from CanvasWorkspace (Web).
  For details on registering the machine with CanvasWorkspace (Web), refer to How can I transfer the created/edited data between CanvasWorkspace and my machine via a wireless network? (ScanNCut Online Setting)