FAQs & Troubleshooting

Error message

Unable to import. The file may not be usable  or supported. (E11002)

• Cause
  The FCM file cannot be imported.
  
   

• Solution
  The file may be corrupt or may not be compatible with CanvasWorkspace.
  Copy the file to be imported onto your USB memory and check if it can be imported into the cutting machine.
  If it cannot be imported, the file is corrupt.