FAQs & Troubleshooting

Error message

Proxy error. Check the proxy settings. (E00005)

• Cause
  The proxy settings are incorrect.
  
   
• Solution
  Check the proxy settings on the Login screen or from the Proxy Settings in the Help menu.
  If you don’t know the proxy setting, select Automatically detect proxy settings.
  If the proxy cannot be detcted automatically , consult the manufacturer of your router, your system administrator or internet provider.
  
  
   

  Proxy settings on the Login screen

  Proxy Settings in the Help menu