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FAQs & Troubleshooting

FAQs & Troubleshooting

Maintenance (Cleaning the thread paths of the upper threads)

If dust or lint has accumulated in the thread guides or tension unit in the paths of the upper threads, the thread may break while embroidery is being sewn. Periodically clean the thread paths.


Cleaning the thread guides

  1. Use the included cleaning brush to remove any lint and dust from below the thread guide plates.

    Clean the thread guide plates for both the upper thread guides and the middle thread guides.

    Clean the thread guide plates

    1 Upper thread guide
    2 Middle thread guide
    3 Thread guide plate



Disassembling and cleaning the tension unit

  1. To remove tension dial, turn dial counterclockwise as shown on illustration.

    To remove tension dial

    1 Tension dial


  2. Using the included cleaning brush, remove any lint and dust from the two pieces of felt washers (top, bottom) inside the tension dial.
    Tension dial
    1 Tension dial
    2 Nylon shoulder washer
    3 Tension spring
    4 Tension base spring
    5 Felt washer (top)
    6 Tension disc
    7 Felt washer (bottom)


  3. Reassembling the tension unit.


    • When reassembling the tension unit, be sure not to install the tension disc upside-down. There is a magnet on the bottom.
      Bottom Top
      Bottom Top
      1 Magnet


    • When reassembling the tension unit, be careful not to lose any parts or install any parts in an incorrect order. The machine may not operate correctly if the tension units are incorrectly reassembled.


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