FAQs & Troubleshooting
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
When receiving a fax, your Brother machine automatically allows space at the top of the page for header information, such as the date and time, the sender's name, and the sender's Station ID. The contents of the document are printed beneath this space.
Sometimes, even though the entire document prints on one page, your Brother machine has already started processing a second page by the time it receives the end-of-transmission signal from the sending machine. Because the Brother machine allows this extra space at the top of the page for the header, a blank page is ejected along with the printed page.
In order to stop this from occurring, you can program your Brother machine to automatically reduce the size of an incoming fax to fit on one page of A4, Letter, or Legal (if applicable) size paper.
This setting is called Auto Reduction, and you can turn it on by following these steps:
You can use three paper sizes for printing faxes and copies: Letter, Legal (if applicable), and A4.
When you change the size of the paper you have loaded in your Brother machine, you must also change the Paper Size setting so your Brother machine can fit incoming faxes on the page.
To set your Brother machine's Paper Size, follow these steps: