FAQs & Troubleshooting
Follow the procedure below to replace toner cartridges.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the Toner Cartridge and not the drum unit. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"
Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
Just after you have used the machine, some internal parts of the machine are extremely HOT! When you open the top cover of the machine, never touch the shaded parts as shown in the diagram below:
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water.
Wait to unpack the toner cartridge until immediately before you install it into the machine. If a toner cartridge is left unpacked for a long period of time, the toner life is shortened.
You can use only a genuine Brother toner cartridge, which is specially formulated to ensure top print quality. Using another brand of toner cartridge may void your fax machine's warranty.