FAQs & Troubleshooting
When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Turn off the DCP's power switch, and then on again, If the error message continues, leave the DCP for several minutes and try it again.
If the message continues to appear on the LCD, please contact Brother Customer Service.