FAQs & Troubleshooting

Check label attached to your Brother machine

The MAC address is on the back of the unit.

Check the MAC address from the control panel of the Brother machine

You can find your machine's MAC address via the control panel of the Brother machine, please follow these steps below.

1. Press (Settings).
    
2. Press Network.
    
3. Press Wired LAN or WLAN(Wi-Fi).
   
   Choose the connection you want to check.
    
4. Press the Up or Down arrow and then press MAC Address.
   
   Check and record your machine's MAC Address. (Example: 00-80-77-90-0a-8c)