FAQs & Troubleshooting
Replace Pick up roller
The message Replace Pick up roller indicates that the Pick Up Roller needs to be replaced with a new one.
Your machine is equipped with a scan counter that automatically counts how many times the machine has scanned. When the machine scans 200,000 times, the machine will display the message Replace Pick up roller to remind you to replace the Pick Up Roller.
Your Brother machine will have an issue scanning documents if you do not replace the Pick Up Roller.
Follow the steps below to replace the Pick Up Roller.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
Be careful not to break the green hook. If it does not pull down easily, gently use a little more force.
When you replace the Pick Up Roller with a new one, you need to reset the Pick Up Roller Counter by completing the following steps:
Reset the Pick Up Roller Counter only when you replaced the Pick Up Roller with a new one.