FAQs & Troubleshooting

To update the firmware, follow the steps below:

1. Connect the printer to your computer.
   For details, see the FAQ: "How to connect the printer to your computer (for Windows)".

   We recommend USB, Wi-Fi® Network or Wired Network Connection.

2. Double-click the BPM (Brother Printer Management Tool) icon to start the tool.
   You can download the BPM from the [Downloads] section.


3. Click the Command Tool button to enter the setting page.
   


4. Click the Browse button to select the firmware file (*.NEW), and then click the Open button.


5. Click the Send File button to start firmware updating to the TD/RJ/TJ group printers.


6. Check the Version items to make sure the firmware is updated.
   The updated firmware version will be shown as below: