FAQs & Troubleshooting

You can reconnect the printer and Apple devices (iPad, iPhone, iPod touch, etc.) (hereinafter referred to as “Apple device”) automatically by using the new Bluetooth auto reconnection feature.

To enable this feature, you need to download and install firmware version 1.00 or later.

Click here to see the FAQ: "How to identify the printer's firmware version".  If your printer's firmware is not up to date, go to the [Downloads] section of this website and download the latest firmware version.

The Bluetooth auto reconnection feature allows you to store the previous Bluetooth connection settings, and reconnect to the Apple devices automatically if the device moves out of range, the printer is turned off and on, or the connection is lost for some other reason.

• If the Bluetooth indicator is blinking, the Bluetooth connection is not established.
• If the Bluetooth indicator is lit, a Bluetooth connection is established.

1. Check the Bluetooth auto reconnection feature settings
   You can check the Bluetooth auto reconnection feature settings by printing the printer information report.
   Do the following steps:
   1. Make sure that a roll of 3" (76.2 mm) receipt paper has been loaded and the RD Roll compartment cover is closed.
   2. Turn on the printer.
   3. Press and hold the [Feed] button until the message "Printing" is displayed on the LCD. The printer information will be printed.
   4. When finished, make sure the "BT RECONNECT" section in the printer information shows "BT RECONNECT : ON".

   You can switch the Bluetooth auto reconnection feature on/off by following the steps below.

   1. Press the [Menu] , [UP] or [DOWN] button to select the [Bluetooth] menu, and then press the [OK] button.
   2. Select [Bluetooth (On/Off)], and then press the [OK] button.
   3. Select [On] or [Off], and then press and hold the [OK] button until the screen changes.
   4. To enable the setting, turn off the printer and back on.
2. Connect another Apple device via Bluetooth

    

   To connect the printer to another Apple device via Bluetooth, do the following:

   1. Turn off the Bluetooth connection of the currently connected Apple device.
   2. Turn on the Bluetooth connection of the Apple device that you want to connect and select the printer to connect.

      If the Bluetooth auto reconnection feature setting is on, it may take a long time to connect another Apple device. To avoid this, turn the Bluetooth auto reconnection feature setting off. Then perform the step 2 and turn the Bluetooth auto reconnection feature setting on.

   3. Turn the printer off and then on again.
      Your Apple device and the printer are now connected via Bluetooth.