FAQs & Troubleshooting

A horizontal line can be a result of some dust or dirt collecting on the surface of the Print Head or Head Roller. This can be corrected by cleaning.

Use an optional head cleaning cassette (TZe-CL6) or a dry cotton swab to clean the Print Head or Head Roller.

For information about a head cleaning cassette, see the FAQ: "How is the print head cleaning cassette used?"

 

Follow the instructions below to clean the Print Head or Head Roller using a cotton swab.

 

> How to clean the Print Head

> How to clean the Head Roller

How to clean the Print Head

1. Turn off the printer and disconnect the USB cable.
2. Open the cassette cover and remove the tape cassette.
3. Gently wipe dirt from the Print Head using a dry cotton swab.

   Do not touch the Print Head directly with your bare hands. The Print Head may be hot.

   

How to clean the Head Roller

1. Turn off the printer and disconnect the USB cable.
2. Open the cassette cover and remove the tape cassette.
3. Gently wipe dirt from the Head Roller using a dry cotton swab.