Question / Problem |
Solution |
About the mat and the material |
Attaching the Material / Peeling Off the Material. |
Mat, Cutting Blade and Material Combinations.
Reference information about an appropriate mat, blade or support sheet for the material. |
Loading or Unloading the Mat |
The mat cannot be inserted. |
The mat is fed in at an angle. |
Loading and Unloading the Mat [Video]. |
Care and Maintenance (Cleaning Inside the Machine).
The machine may not be loaded or unloaded the mat if the inside of the machine is dirty. |
The mat cannot be recognized |
The mat cannot be recognized. |
Care and Maintenance (Cleaning the Scanner Glass).
The mat may not be recognized if it is dirty. |
Cut through the mat |
The material to be cut is not cleanly cut.
Decrease the cutting pressure if there are deep cuts completely through the mat or cut through the mat. |
The material slips on the mat. |
The material slips on the mat when a thick or hard material such as chipboard and grayboard is being cut. |
The material cannot be attached to the mat |
The material to be cut/drawn or original to be scanned cannot be attached to the mat. |
Care and Maintenance (Cleaning the Mat).
Periodically clean the mat. |
Error message about the mat |
Not enough space on the mat. Check pattern size, space on the mat, Cut Area (setting) or Pattern Interval (setting). |
Not enough space on the mat. Max: 10 (example: calculated number). |
This mat cannot be used. |
Cannot unload the mat. Pull the mat after turning the machine off. |
The mat cannot be recognized. The mat will unload. |
Purchase of the mat |
To purchase consumables or options, contact Brother Customer Service.
For details on the consumables and accessories, refer to the Consumables & Options section on this support website. |