MFC-J4410DW
FAQs & Troubleshooting |
VoIP is a type of phone system that uses an internet connection, rather than a traditional phone line. Although Voice Over Internet Protocol (VoIP) is not a supported feature of the Brother machine, the problem you are experiencing when trying to receive faxes may not be related to the VoIP service. You should check the telephone line connection, paper feeding process, and machine functionality before making any adjustments related to the VoIP service.
- If there is a dial tone, go to STEP 4.
- If there is no dial tone, verify a telephone line is connected to the jack (socket) on the Brother machine (labeled "LINE" for some countries). If there is still no dial tone, go to STEP 2.
When using VoIP there can be multiple types of telephone line connections (modems, interface box, phone adapters, splitters, etc). However, a telephone line must be connected to the jack (socket) on the Brother machine (labeled "LINE" for some countries).
- If the date and time show on the display, go to STEP 3.
- If the Touchscreen displays an error message (for example, "Paper Jam") or status message (for example, "Ink Empty"), refer to the solution that addresses message that is appearing on the Touchscreen.
- If the display is blank, follow the steps below:
To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard AC power cords and telephone line cords. Surge protectors equipped with telephone jacks (sockets) will assist in insulating your machine from any power surge that might travel through a telephone line.
Will you be using a Distinctive Ring number for receiving faxes? | See STEP A |
Will your Brother machine be used on a dedicated fax line? | See STEP B |
Will you be using the Brother machine on the same line as your telephone? | See STEP C |
Will you be using a telephone answering machine on the same line as the Brother machine? (Ext. Tad Mode) | See STEP D |
Will you be using voice mail on the same line as your Brother machine? | See STEP E |
Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring" to describe this service, but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing, BT Call Sign, and Fax Ability. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.
You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it. Please call your telephone company for availability and rates.
To program your Brother machine to receive faxes using a Distinctive Ring number, follow the steps listed below:
After you have set Distinctive Ring to On, your Distinctive Ring number will receive faxes automatically. The Receive Mode is set to Manual and you cannot change it to another mode while Distinctive Ring number and not interfere when your main telephone number is called.
To change your Brother machine's Ring Delay setting, follow the steps listed below:
To put the Brother machine in Fax Only Mode follow the steps listed below:
C. Using a telephone on the same line as the Brother machine (F/T, Fax/Tel mode):
In Fax/Tel Mode, you cannot receive voice messages on either voice mail or an answering machine. If you are using voice mail on the same line as the Brother machine, please refer to STEP E. If you are using an answering machine on the same line as the Brother machine, please refer to STEP D.
To set the Ring Delay follow the step listed below:
To set the F/T Ring Time follow the steps listed below:
We recommend beginning your outgoing message with 5 seconds of silence because your Brother machine cannot detect fax-sending tones over a resonant or loud voice. You can try omitting this pause, but if your Brother machine has trouble receiving, you should re-record your outgoing message with the pause included.
To put the Brother machine in TAD Mode, follow the steps listed below:
To put the machine in Manual Mode, follow the steps listed below:
To adjust the Compatibility setting, follow the steps listed below:
When you change the Compatibility to Basic (for VoIP), the Error Correction Mode (ECM) feature is only available for color-fax sending.
In addition to lowering the modem speed please keep in mind there are many environmental parameters which can also affect faxing over VoIP Communications.