Please check the following points to solve the problem.
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
- Check that you use the paper that meets our specifications. Click here to see the details of the recommended paper.
- The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.
- Make sure that the two gray levers inside the back cover, one on the left-hand side and one on the right-hand side, are in the up position.
- Make sure that the media type settings in the printer driver match the type of paper you are using.
- Choose Improve Toner Fixing mode in the printer driver.
For Windows printer driver:
- Open Printing Preferences. Click here to see the details of how to open Printing Preferences.
- Click the Advanced tab and click Other Print Options....
- Choose Improve Print Output in Printer Function, and choose the Improve Toner Fixing option. Then click OK.
- Click Apply => OK.
For Windows BR-Script printer driver (if applicable):
- Open Printing Preferences. Click here to see the details of how to open Printing Preferences.
- Click Advanced....
- Choose Improve Toner Fixing for Improve Print Output in Printer Features, and click OK.
For Mac OS X CUPS printer driver:
- Open the Print dialog. Click here to see the details of how to open Print dialog.
- Choose Print Settings from the pane pop-up menu. Click the Advanced tab and click Improve Print Output....
- Choose the Improve Toner Fixing option, and click OK.
For Mac OS X BR-Script printer driver (if applicable):
- Open the Print dialog. Click here to see the details of how to open Print dialog.
- Choose Printer Features from the pane pop-up menu.
- Choose General 2 (Set 3 for Mac OS X 10.4) for Feature Sets, and choose Improve Toner Fixing for Improve Print Output.
- If the problem continues, change the media type settings in the printer driver to a thick setting with reference to the following table. For example, if you have set the Media Type to Plain Paper, change it to Thick Paper.
Media Type options
|
For plain papers |
For envelopes |
thicker
thinner |
Thicker Paper Thick Paper Plain Paper Thin Paper |
Env. Thick Envelopes Env. Thin |