Follow the steps below to clear the error message Paper Jam.
Case1: Paper Jam [Front]
Case2: Paper Jam [Rear]
Case3: Paper Jam [Front, Rear]
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Unplug your Brother machine from the AC power outlet (electrical socket).
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If the paper is in the MP tray, remove the paper.
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If the paper support flap is open, close it, and then close the paper support. Pull the paper tray (1) completely out of the machine.
If your Brother machine has tray #2, pull paper tray #1 and then tray #2 (2) completely out of the machine.
![PullPaperTray2 PullPaperTray2](/g/b/img/faqend/faq00000495_053/us_ot/en/1002520/PullPaperTray2.gif)
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If the machine's display (hereinafter called Touchscreen) shows Paper Jam [Rear], go to STEP 9.
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Pull out the jammed paper (1).
![PullJammedPaper2 PullJammedPaper2](/g/b/img/faqend/faq00000495_053/us_ot/en/1002522/PullJammedPaper2.gif)
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Lift the Jam Clear flap, and remove the jammed paper.
![LiftJamClearFlap LiftJamClearFlap](/g/b/img/faqend/faq00000495_053/us_ot/en/1002469/LiftJamClearFlap.gif)
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Make sure you look carefully inside the machine above and below the Jam Clear Flap for pieces of paper.
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Put the paper tray firmly back in the machine.
![PutPaperTray2 PutPaperTray2](/g/b/img/faqend/faq00000495_053/us_ot/en/1002525/PutPaperTray2.gif)
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With the tray removed, do one of the following:
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If the Touchscreen shows Paper Jam [Front], go to STEP 17.
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If the Touchscreen shows Paper Jam [Front, Rear], go to STEP 9.
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Using both hands, use the finger holds to open the upper cover and MP tray.
![OpenMPTray OpenMPTray](/g/b/img/faqend/faq00000495_053/us_ot/en/1002487/OpenMPTray.gif)
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If the paper is in the MP tray, remove the paper.
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Pull the jammed paper out of the machine. If you cannot remove the jammed paper in the MP tray, lift the cover (1) forward and push the release lever (2) toward the back of the machine. Then remove the paper.
![PushReleaseLever PushReleaseLever](/g/b/img/faqend/faq00000495_053/us_ot/en/1002499/PushReleaseLever.gif)
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Close the MP tray.
![CloseMPTray CloseMPTray](/g/b/img/faqend/faq00000495_053/us_ot/en/1002507/CloseMPTray.gif)
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Using both hands, open the Jam Clear Cover (1) at the back of the machine.
![OpenJamClearCover OpenJamClearCover](/g/b/img/faqend/faq00000495_053/us_ot/en/1002511/OpenJamClearCover.gif)
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Open the inside cover (1).
![OpenInsideCover OpenInsideCover](/g/b/img/faqend/faq00000495_053/us_ot/en/1002473/OpenInsideCover.gif)
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Pull the jammed paper out of the machine.
![PullJammedPaper PullJammedPaper](/g/b/img/faqend/faq00000495_053/us_ot/en/1002474/PullJammedPaper.gif)
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Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely.
![CloseJamClearCover CloseJamClearCover](/g/b/img/faqend/faq00000495_053/us_ot/en/1002513/CloseJamClearCover.png)
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Check inside the machine.
![LiftScannerCover LiftScannerCover](/g/b/img/faqend/faq00000495_053/us_ot/en/1002476/LiftScannerCover.gif)
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Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.
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Move the print head (if necessary) to take out any paper remaining in this area. Make sure pieces of paper are not left in the corners of the machine (1) and (2).
![MovePrintHead MovePrintHead](/g/b/img/faqend/faq00000495_053/us_ot/en/1002477/MovePrintHead.gif)
Unplug the machine from the power source before you move the print head using your hand.
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If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord. Hold down
(Cancel) until the print head moves to the center. Then unplug the machine from the power source and take out the paper.
![PrintHead_RightCorner PrintHead_RightCorner](/g/b/img/faqend/faq00000495_053/us_ot/en/1002478/PrintHead_RightCorner.gif)
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If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
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Gently close the scanner cover using the finger holds on each side.
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While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
DO NOT use the paper support flap for Legal size paper. (Only available for some countries.)
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Plug the power cord back into the AC power outlet (electrical socket).
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Verify the error message is cleared.
If the error message continues to appear, click here to see information for the error message "Paper Jam" after removing the jammed paper.
To avoid future paper jams, adjust the paper guides.
![AdjustPaperGuide AdjustPaperGuide](/g/b/img/faqend/faq00000495_053/us_ot/en/1002466/AdjustPaperGuide.gif)