MFC-J4320DW
FAQs & Troubleshooting |
Paper Jam (With Video Instructions)
Follow the steps below to clear the error message Paper Jam.
You can see the steps with video clips.
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You can see the steps with video clips.
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Case3: Paper Jam [Front, Rear]
You can see the steps with video clips.
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For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important message. Click here to see how to forward a fax to another fax machine.
With the tray removed, do one of the following:
Unplug the machine from the power source before you move the print head using your hand.
DO NOT use the paper support flap for Legal size paper. (Only available for some countries.)
If the error message continues to appear, click here to see information for the error message "Paper Jam" after removing the jammed paper.
To avoid future paper jams, adjust the paper guides.