The print is horizontally compressed and not shaped correctly.
The dirt on the tape feed roller may cause slipping of the paper.
Clean the roller with a cleaning sheet following the steps below:
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Turn off the printer.
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Hold the DK Roll compartment cover at the front of the printer and firmly lift it up.
![Open cover Open cover](/g/b/img/faqend/faqp00001066_003/as_ot/en/11131/open_thecover.gif)
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Remove the DK Roll.
![Remove roll Remove roll](/g/b/img/faqend/faqp00001066_003/as_ot/en/11132/remove_the_roll.gif)
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Remove the backing paper (2) and insert the edge (1) of the cleaning sheet into the printing unit until the area pointed with the arrow in the diagram below.
![Insert cleaning sheet Insert cleaning sheet](/g/b/img/faqend/faqp00001066_003/as_ot/en/11133/insert_the_cleaning_sheet.gif)
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Insert the sheet without removing the part (1).
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Check that the printing surface of the cleaning sheet is upward.
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Close the DK Roll compartment cover and press the ON/OFF button to turn the printer on.
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Press the Feed button for more than one second. The roller spins by 4" (10 cm). The adhesive face of cleaning sheet removes the stain or dust on the roller.
![Feed Feed](/g/b/img/faqend/faqp00001066_003/as_ot/en/11134/press_the_feed_button.gif)
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If not pressing the Feed button for more than one second, the roller spins only 1/3" (8 mm).
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Dispose the cleaning sheet after use.
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Open the DK cover.
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Insert the DK roll.
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Make sure that the spool arms are inserted firmly in the spool guides on the left and right.
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Insert the spool with the DK Roll located on the right side of the printer.