If a paper jam occurs inside the paper tray, follow these steps:
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Pull the paper tray completely out of the machine.
For Jam Tray1
![Pull_paper_tray_1 Pull_paper_tray_1](/g/b/img/faqend/faq00000307_026/as_ot/en/1001807/Pull_paper_tray_1.gif)
For Jam Tray 2:
![Pull_paper_tray_2 Pull_paper_tray_2](/g/b/img/faqend/faq00000307_026/as_ot/en/1001808/Pull_paper_tray_2.gif)
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Use both hands to slowly pull out the jammed paper.
![Pull_out_jammed_paper Pull_out_jammed_paper](/g/b/img/faqend/faq00000307_026/as_ot/en/1001809/Pull_out_jammed_papaer.gif)
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Make sure that the paper is below the maximum paper mark (
) in the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
-
Put the paper tray firmly back in the machine.