FAQs & Troubleshooting

To delete print jobs from the print queue, follow the steps below:

NOTE: The screens may differ depending on operating system being used and your Brother machine.

(Windows)

(Macintosh)

(Windows)

1. Open the printer folder.
    

   (Windows XP or Server 2003)

   Click Start => Printers and Faxes.

    

   (Windows Vista or Server 2008)

   Click Start => Control Panel => Hardware and Sound => Printers.

    

   (Windows 7 or Server 2008 R2)

   Click Start => Devices and Printers.

    

   (Windows 8 or 10)

    

   1. Open the Control Panel. (Click here to see how to open the Control Panel.)
   2. Click Hardware and Sound => Devices and Printers.

    

2. Open the print queue.
    

   (Windows XP/2003/Vista/2008)

   Double-click on your model machine. The Brother machine's Printer Properties windows will appear.

    

   (Windows 7/8/10/2008 R2)

   Right-click on the Brother Printer Driver and choose See What's Printing.

    

   In Windows 7/2008 R2 the Printer Driver icon is sometimes combined with the Brother PC Fax Driver or another driver using the same port. To determine if this is the case, right click on the available driver and left click on Printer Properties. If you are given the option to choose the Brother Printer Driver, then it is installed.

    

   

    

    

3. Cancel the print jobs.

    

   • To cancel all documents click Printer => Cancel All Documents (or Purge Print Documents).
   • To cancel only chosen print jobs, click on the specific job to highlight it. Then click Document => Cancel.
      
     

    

    

   If Cancel All Documents is gray out, click Open As Administrator. Enter a password for an administrator and click Yes.

    

    

4. Click Yes. This should clear the queue.
    

   You may have to make several attempts to completely clear the print queue. If the print jobs still remain in the queue after several attempts, restart the computer.

    

    

(Macintosh)

(Mac OS X 10.5 or later)

(Mac OS X 10.4)

(Mac OS X 10.5 or later)

1. Click Apple Menu and choose System Preferences....
    
   

    

2. Click Print & Fax, Print & Scan or Printers & Scanners.
    
   

    

3. Choose your printer and click Open Print Queue....
    
   

    

4. Choose the print job and delete.
    

   (Mac OS X 10.8 or later)

   Choose the print job (1) and click (2).

    

   

    

   (Mac OS X 10.5-10.7)

   Choose the print job (1) and click Delete (2).

    

   

    

(Mac OS X 10.4)

1. Click Go and choose Applications.
    
   

    

2. Double click Utilities.
    
   

    

3. Double click Printer Setup Utility.
    
   

    

4. Double click your printer.
    
   

    

5. Choose the print job (1) and click Delete (2).