FAQs & Troubleshooting

For Windows users:

Please be sure to select Brother Premium Glossy Photo Paper as a Media type from the printer driver when printing on Glossy paper.

To select the Media Type, please follow the steps below;

1. Windows 98/ 98SE/ Me/ 2000 users:
   Click Start, Settings, then Printers.
   
   Windows XP users:
   Click Start, Printers and Faxes.
    
2. Right click on the Printer Icon and select Properties.
    
3. Windows 98/ 98SE/ Me users:
   Open Basic tab.
   
   Windows 2000/ XP users:
   Click on the Printing Preference button and then open Basic tab.
    
4. Select Glossy Paper (3 color) at Media Type section.
   Windows 2000/ XP users:
   Click OK.
    
5. Click OK.

For Macintosh users:
Please be sure to select Glossy Paper as a Media type from the printer driver when printing on Glossy Paper. To select the Media Type, please follow the steps below:

1. Click File -> Print.
    
2. Click on the drop down menu next to Media Type.
    
3. Select the media type you are going to use.