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FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)

Do the following (this example shows the QL-820NWB):

For Ubuntu, we recommend checking if any "driverless" driver is listed in the Make and Model column of the CUPS Web Interface:

  1. Open "http://localhost:631/printers" in your browser.
  2. Click [Printers].
  3. Check if "driverless" is listed in your printer driver's Make and Model column and click the model name.
  4. Go to [Administration], and click [Delete Printer].
  5. Confirm that "driverless" has disappeared from the Make and Model column.


  1. Connect your QL-820NWB printer to the computer using a USB cable.
  2. Run the following commands in the terminal to uninstall the old driver:
    sudo dpkg -P ql820nwbcupswrapper
    sudo dpkg -P ql820nwblpr

  3. Open "http://localhost:631/printers" in your browser.
  4. Click [Printers] and then select your QL-820NWB printer.
  5. Select [Delete Printer] from the [Administration] menu.
  6. Confirm that the QL-820NWB printer is no longer listed on the page.
  7. Run the following command to install the lib32z1 32 bit package:
    sudo apt-get install lib32z1
  8. Install your Brother printer's driver.
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