FAQs & Troubleshooting

Check the following points:

• Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. To see what kind of paper you can use, click here.
• The toner cartridge may be damaged. Put in a new toner cartridge. To see how to replace the toner cartridge, click here.
• The drum unit may be damaged. Put in a new drum unit. To see how to replace the drum unit, click here.
• The fuser unit may be smudged. Call customer service.