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FAQs & Troubleshooting

FAQs & Troubleshooting

Set up your Brother machine on a wireless network.

1. Before you set up your Brother machine

You must find out the wireless network settings of your wireless router or access point. Check and write down the current wireless network settings below (you will need this information later):
 

  • Network Name (also known as "SSID" or "ESSID")
  • Network Key (also known as "Password", "Security Key", or "Encryption Key")

SSID

 

How to find the Network Name (SSID) and Network Key (Password)

 

  1. Check the base or side of your wireless router or access point.
  2. See the documentation provided with your wireless router or access point.

Brother cannot provide this information. If you cannot find your wireless Network Name and Network Key, contact your Internet service provider or router manufacturer.

After checking the network information of your wireless router or access point, go to step 2 to set up your machine on a wireless network.

If your wireless router or access point uses WEP encryption with multiple WEP keys, write down and use only the first WEP key.

 

2. Set up a Brother machine on a wireless network

To set up your Brother machine on a wireless network:

 

  1. Connect the power cord to your Brother machine and then connect it to an AC power outlet (electrical socket).
    Turn your Brother machine on.
     
  2. Press Settings(Settings) > Network > WLAN > Setup Wizard.
     
  3. When Enable WLAN? Do you want to continue? or Enable WLAN? The Wired Network I/F will be disabled. Do you want to continue? appears, select Yes to accept.
    This will start the wireless setup wizard.
     
  4. The machine will search for your network and display a list of available Network Names (SSIDs).
    When a list of SSIDs appears, press the Up or Down arrow keys to select the SSID you wrote down earlier, and then press it.
     
  5. Press OK.
     
  6. Do one of the following:
    • If using an authentication and encryption method that requires the Network Key (Password)
      Enter the Network Key, then press OK to apply your settings.
       
    • If your authentication method is Open System and your encryption mode is None
      Go to the next step.
  7. The machine tries to connect to the wireless network you have selected.

 

3. Download and install your Brother machine's software

After setting up your Brother machine, you must install the driver. To download the driver:

 

For Windows users

> Go to the Downloads section of this website and download the Full Driver & Software Package.

Follow the installation instructions on the download page.

 

For Macintosh users

> Go to the Downloads section of this website and download the Full Software Package.

If Full Driver & Software Package / Full Software Package is not available for your model, install Scanner Driver.

 

(Macintosh)
If you do not find Scanner Driver, download Brother iPrint&Scan from the App Store.

The installation instructions are available on the download page.

 

If you have completed the setup procedure but cannot scan over the network, refer to below.

> Click here to see how to resolve cannot scan using my Brother machine on a network.

 

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