FAQs & Troubleshooting

You can reset the printer settings using the printer buttons (QL-800/810W) or the LCD menu (QL-820NWB).

Resetting all settings (QL-800)

1. Turn off the printer.
2. Press and hold the Power ( ) and Cutter ( ) buttons.
3. When the Status LED lights in orange and the Editor Lite LED flashes in green, release the Cutter ( ) button.
4. While holding down the Power (  ) button, press the Cutter ( ) button three times to reset all settings (including device settings) to the factory settings.
   The Status LED lights in orange and the Editor Lite LED lights in green.
5. Release the Power ( ) button.
   The Status LED and the Editor Lite LED flash several times and the Status LED lights in green.

Resetting all settings (QL-810W)

1. Turn off the printer.
2. Press and hold the Power ( ) and Cutter ( ) buttons.
3. When the Status LED lights in green, release the Cutter ( ) button.
4. Continue holding down the Power (  ) button.
   The Status LED lights in orange, the Editor Lite LED flashes in green at 0.5 second intervals, and the Wi-Fi (  ) LED flashes in blue at 0.5 second intervals.
   • Press the Cutter (  ) button once to reset the network settings. The Status LED lights in orange.
   • Press the Cutter (  ) button twice to reset the user data. The Wi-Fi (  ) LED lights in blue.
   • Press the Cutter (  ) button three times to reset all the settings and device settings to the factory settings, the Editor Lite LED lights in green.
5. Release the Power ( ) button.
   The Status LED flashes four times and then lights in orange, the Wi-Fi (  ) LED flashes four times and then lights in blue, and the Editor Lite LED flashes four times and then lights in green.

Resetting data (QL-820NWB)
You can reset the following settings using the LCD menu:

1. Press the [Menu] button.
2. Press the UP or Down Arrow button to select [Administration], and then press the [OK] button.
3. Press the UP or Down Arrow button to select [Reset], and then press the [OK] button.
4. Press the UP or Down Arrow button to select the reset menu, and then press the [OK] button.
   Refer to the table below:

   Reset menu	Settings	Description
   Factory Reset	Reset Back	Returns all printer settings, including the communication settings and device settings, to their factory defaults. Templates and databases stored in the printer are also deleted.
   User Data Reset	Reset Back	Returns all device settings to their factory defaults. Templates and databases stored in the printer are also deleted.
   Network Reset	Reset Back	Returns the communication settings to their factory defaults.