FAQs & Troubleshooting
Open the "Scanners and Cameras" and Properties.
You can change the scanner driver settings in the Properties dialog box from the Scanners and Cameras.
Follow the steps below to open Scanners and Cameras and Properties.
NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.
Click Start and type "scan" in the search field. Then, click View scanners and cameras.
Click (Start button) => Control Panel => Hardware and Sound => Scanners and Cameras.
Click Start => (Settings) => Control Panel => (Printers and Other Hardware) => Scanners and Cameras.
If the scanner icon of your Brother machine does not exist in the "Scanners and Cameras", you need to install the scanner driver.
Please go to Downloads section of this website and download Full Driver & Software Package or Scanner Driver. The installation instructions are available on the download page.
If the User Account Control screen appears, do the following: