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FAQs & Troubleshooting

FAQs & Troubleshooting

Paper is Jammed underneath the Paper Tray

If the machine's control panel or the Status Monitor indicates that there is a jam in the paper tray, follow these steps:

  1. Leave the machine turned on but do not use it for 10 minutes to allow its internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine.
  3. Make sure the jammed paper does not remain inside the machine.
  4. If paper is not jammed inside the machine, remove the paper from the paper tray, flip it over, and check underneath the paper tray.
  5. If the paper is not jammed in the paper tray, open the back cover.

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

  6. Use both hands to gently pull the jammed paper out of the back of the machine.
  7. Close the back cover until it locks in the closed position.
  8. Put the paper tray firmly back in the machine.
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