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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Rear

If a paper jam occurs behind the back cover, follow the steps below:


  1. Open the back cover.

    Open Back Cover
  2. Pull the blue tabs at the left and right sides toward you to release the fuser cover (1).

    Release Fuser Cover
  3. Use both hands to gently pull the jammed paper out of the fuser unit.

    Pull the Jammed Paper
  4. Close the fuser cover (1).

    Close Fuser Cover
  5. Close the back cover.
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