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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Inside

If a paper jam occurs inside of the machine, follow the steps below:


  1. Press the front cover release button and pull open the front cover.

      Open Front Cover
  2. Hold the blue handle of the drum unit. Pull the drum unit out until it stops.

      Pull Drum
  3. Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine.

      Lock Lever Counterclockwise
  4. Pull out the jammed paper slowly.

      Pull Paper
  5. Make sure the blue lock lever (1) is in the release position as shown in the illustration.

      Lock Lever Release Position
  6. Gently slide the drum unit into the machine until it stops at the blue lock lever.

      Slide Drum
  7. Turn the blue lock lever (1) clockwise to the lock position.

      Lock Lever Clockwise
  8. Push the drum unit in until it stops.

      Push Drum
  9. Close the front cover of the machine.
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