How do I clear paper jams?

If a paper jam occurs, printing stops and an error message appears on the control panel informing you of the location of the paper jam.

JAM A / JAM B / JAM C / JAM D / JAM E / JAM R / JAM Y / JAM Z

DO NOT touch the fusing section when removing jammed paper, because it becomes extremely HOT!

More than one jammed area might be indicated. In this case, check every applicable area.

If paper continues to jam, check the following points.

Make sure that the setting of the paper size dial matches the size and feeding direction of the paper loaded in the paper tray.
Make sure that the toner bottle is installed correctly.

If a paper jam still occurs, contact your sales or service representative.

Do not leave any torn paper scraps within the printer.

FAQs & Troubleshooting