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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray 1

Note: The LCD names for the paper trays are as follows.

 Tray type  Tray name
 Standard paper tray  TRAY1


If a paper jam occurs inside the paper tray, follow these steps:

  1. Pull the paper tray completely out of the printer.

    Remove Paper Tray

  2. Use both hands to slowly pull out the jammed paper.

    Pulling out the jammed paper downward allows you to remove the paper easier.

    Remove Jammed Paper

  3. Make sure that the paper is below the maximum paper mark.
    When the maximum paper mark cannot be found or seen completely, so many papers are put. Reduce the paper in the paper tray so that it's fed properly.

    Set Paper 1

  4. Make sure that the paper guides are firmly in the slots. 
    If not, remove the paper from the paper tray and then slide the paper guides to fit the paper size while pressing the green paper-guide release lever.

    Set Paper 2

  5. Put the paper tray firmly back in the printer.
    Put Paper Tray

  6. Press Go to resume printing.
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