FAQs & Troubleshooting

Estimated Cause 1

The "PE-DESIGN Software Key" is not connected.

Solution 1

Check that the "PE-DESIGN Software Key" appears in the computer's list of removable storage devices. If it does not appear, unplug the "PE-DESIGN Software Key", and then plug it in again.

Estimated Cause 2

The information on the "PE-DESIGN Software Key" is corrupted.

Solution 2

Leave it plugged in, and uninstall, then re-install PE-DESIGN PLUS2.