MFC-J3940DW
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FAQs & Troubleshooting |
Clean the Paper Pick-up Rollers for Paper Tray #1
Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly.
(For some countries) A Cleaning Kit for Paper Pick-up Rollers is supplied with your machine. Clean the paper pick-up rollers using the kit. For more information, see the instructions provided with the cleaning kit.
- Unplug the machine from the electrical socket.
- If the paper support flap is open, close it, and then close the paper support.
- Pull the paper tray (1) completely out of the machine as shown by the arrow.
- Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
- Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
- Place the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
- Slowly push the paper tray completely into the machine.
- Reconnect the power cord.